MoxiWorks has announced the elevation of Dave Greenbaum to the pivotal role of Chief Customer Officer, signifying a strategic move to centralize and bolster its client engagement framework. This newly instated executive position underscores the company's commitment to delivering an exceptional customer journey, encompassing all facets from initial contact to sustained satisfaction and long-term partnership. Greenbaum's appointment is poised to integrate customer-centric initiatives more deeply into the company's operational ethos, promising a reinforced dedication to the extensive network of real estate professionals served by MoxiWorks.
In his new capacity, Greenbaum, who formerly held the position of Vice President of Customer Engagement, will report directly to CEO Eric Elfman. His responsibilities are substantially broadened to encompass the comprehensive oversight of customer experience, including steering client success programs, streamlining customer support operations, and implementing strategies aimed at fostering lasting relationships and client loyalty. This strategic elevation is particularly significant given MoxiWorks' expansive reach, catering to a vast ecosystem of over 3,000 brokerages and more than 400,000 individual real estate agents. The goal is to ensure that every interaction and service provided not only meets but exceeds client expectations, reinforcing MoxiWorks' position as a trusted partner in the real estate technology landscape.
CEO Eric Elfman lauded Greenbaum's leadership qualities, emphasizing his profound understanding of customer needs and an unwavering focus on achieving tangible results. Elfman highlighted Greenbaum's natural aptitude for this role, acknowledging the significant contributions he has already made in shaping the company's approach to customer support and growth. As MoxiWorks continues to innovate and develop its platform, Greenbaum's leadership is seen as crucial in maintaining a customer-first approach, ensuring that client success remains at the core of all strategic decisions and product enhancements.
Greenbaum's journey with MoxiWorks began in 2022 following the company's acquisition of ActivePipe, where he had already distinguished himself through various operational leadership roles. During his tenure at MoxiWorks, he has been instrumental in implementing transformative structural adjustments within the customer organization. These changes include the introduction of enhanced support models and fostering a closer, more integrated working relationship between customer-facing teams and product development departments. These initiatives have demonstrably improved customer satisfaction, with the company proudly reporting a customer satisfaction score exceeding 95% under his guidance.
Expressing his enthusiasm for the new role, Greenbaum conveyed his honor in contributing to the evolution of client service at MoxiWorks. He articulated a genuine passion for being part of a platform that empowers real estate professionals to expand their businesses and achieve a better work-life balance. Prior to his engagement with MoxiWorks and ActivePipe, Greenbaum amassed over 15 years of invaluable experience in leadership capacities across both the proptech and packaging industries, with a concentrated focus on driving sales, optimizing operations, and ensuring client success. His extensive background positions him uniquely to navigate the complexities of customer relations within the dynamic real estate technology sector.
This strategic appointment by MoxiWorks is a clear indicator of the company's intensified focus on nurturing customer relationships and elevating service quality. By entrusting Dave Greenbaum with the expanded responsibilities of Chief Customer Officer, MoxiWorks is poised to further solidify its commitment to its extensive client base, ensuring that customer satisfaction and retention remain central to its growth and innovation strategies in the competitive real estate technology market.